[rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

Lists lists at lolling.org
Fri Aug 22 16:48:57 EDT 2014

Hi Kevin,

Other than a few custom fields and RT-Extension-CommandByMail, it's a 
pretty generic install.

Does the attachment functionality depend on anything related to Apache 
or any other configuration options?


On 8/22/2014 8:56 AM, Kevin Falcone wrote:
> On Thu, Aug 21, 2014 at 02:34:44PM -0500, Lists wrote:
>> I recently upgraded our company ticketing system to 4.2.6 and noticed that
>> we can no longer attach more than one file at a time when opening a ticket.
> I'm unable to replicate this on 4.2-trunk or on
> issues.bestpractical.com
> What local modifications and extensions do you have?
> -kevin
>> I will try to describe the behavior.
>> 1. Open new ticket in any queue
>> 2.Click browse button next to Attach:
>> 3. Browse for a file and click on the file (I notice you cannot select more
>> than one file at this time).
>> 4. Click add more files. The first file I selected is now listed with a
>> check box next to it.
>> 5 If I click add more files, the attachment disappears.
>> 6. Go back to browse, add the file and it is added back.
>> 7. Click browse, select second file, which is now listed by the browse
>> button but not listed as file.
>> 8.  If I click browse to add another file, that file replaces the file I
>> previously tried to attach.
>> 9. If I click "Add More Files" the last file I selected, is now listed as a
>> file with a check box next to it but the first file disappears.
>> 10.  If I go back and browse to add another file and then click create, the
>> last file I browsed to is the one that is attached and displayed in the new
>> ticket.

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