[rt-users] RT 4.2.6 Cannot attach multiple attachments when opening tickets

Kevin Falcone falcone at bestpractical.com
Fri Aug 22 09:56:12 EDT 2014


On Thu, Aug 21, 2014 at 02:34:44PM -0500, Lists wrote:
> I recently upgraded our company ticketing system to 4.2.6 and noticed that
> we can no longer attach more than one file at a time when opening a ticket.

I'm unable to replicate this on 4.2-trunk or on
issues.bestpractical.com

What local modifications and extensions do you have?

-kevin

> I will try to describe the behavior.
> 
> 1. Open new ticket in any queue
> 2.Click browse button next to Attach:
> 3. Browse for a file and click on the file (I notice you cannot select more
> than one file at this time).
> 4. Click add more files. The first file I selected is now listed with a
> check box next to it.
> 5 If I click add more files, the attachment disappears.
> 6. Go back to browse, add the file and it is added back.
> 7. Click browse, select second file, which is now listed by the browse
> button but not listed as file.
> 8.  If I click browse to add another file, that file replaces the file I
> previously tried to attach.
> 9. If I click "Add More Files" the last file I selected, is now listed as a
> file with a check box next to it but the first file disappears.
> 10.  If I go back and browse to add another file and then click create, the
> last file I browsed to is the one that is attached and displayed in the new
> ticket.
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