[rt-users] the owner tab pulldown

Boris Epstein borepstein at gmail.com
Mon Dec 1 05:12:21 EST 2014


Drew, Keneth, et al: thanks for responding!

I guess the gap in my knowledge is that I don't know what permission (or
combination of permissions) determines whether or not a user is allowed to
take on a given ticket. Let me look into this aspect of it.

Cheers,

Boris.

On Thu, Nov 27, 2014 at 3:09 PM, Drew <drew.bentley at gmail.com> wrote:

> I'm aware of the permissions, that is why I was asking Boris who is not
> seeing particular users on the drop down to assign the ticket to if they
> had the proper permissions to be an actual owner of the ticket. ;)
> On Nov 27, 2014 12:05 PM, "Kenneth Crocker" <kenn.crocker at gmail.com>
> wrote:
>
>> Drew,
>>
>> There are many permissions they need in order to work on a ticket,
>> ownership is one of them.
>>
>> I have an ebook out that explains a lot about permissions. It is titled
>> "RT for Beginners - A Topical Guide". It is only $9.99 at Amazon or Barnes.
>> I've attached a TOC.
>>
>> Kenn
>>
>> On Thu, Nov 27, 2014 at 7:38 AM, Drew <drew.bentley at gmail.com> wrote:
>>
>>> Do the users who do not show up have the proper permissions to be
>>> assigned the ticket?
>>>
>>> On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein <borepstein at gmail.com>
>>> wrote:
>>> > Hello listmates,
>>> >
>>> > I have just encountered a strange situation. Apparently, as I am
>>> trying to
>>> > assign a ticket, some users do show up in the "Owner" pulldown and
>>> others do
>>> > not. Thus far, I have failed to see what the selection criteria is
>>> there.
>>> >
>>> > Any help with this will be greatly appreciated.
>>> >
>>> > Cheers,
>>> >
>>> > Boris.
>>>
>>
>>
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