[rt-users] Attachment size issue?

[Karres, Dean]

Hi,

RT 4.2.6
RHEL 6.6
MySQL 5.6

I was looking in my RT log file for a different issue and found the following.

eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:169)
[3523] [Thu Dec  4 18:24:43 2014] [critical]: Attachment insert failed: Row size
too large (> 8126). Changing some columns to TEXT or BLOB or using ROW_FORMAT=D
YNAMIC or ROW_FORMAT=COMPRESSED may help. In current row format, BLOB prefix of
768 bytes is stored inline. (/opt/rt-4.2.6/sbin/../lib/RT/Attachment.pm:221)
[3523] [Thu Dec  4 18:24:43 2014] [critical]: Attachment insert failed: Row size
too large (> 8126). Changing some columns to TEXT or BLOB or using ROW_FORMAT=D
YNAMIC or ROW_FORMAT=COMPRESSED may help. In current row format, BLOB prefix of
768 bytes is stored inline. (/opt/rt-4.2.6/sbin/../lib/RT/Attachment.pm:191)


I thought I raised the attachment size limit when I installed RT.   Do I need to do that again?  We provide a few specialized, internal services and our customers insist on emailing us super giant attachments.

Dean...K...
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