[rt-users] Disable creation of tickets via email
fredrik.rambris at cdon.com
Fri Dec 5 08:14:42 EST 2014
We run an old RT3 and we would like to change how users submit tickets.
Today they mail in tickets. We want to force them to submit via a web
form that then create the tickets with the required information.
They should be able to add correspondance to an existing ticket as usual.
I know how to make the webform thingy create tickets via CLI. I just
want to disable ticket creation via email.
rt: "|/usr/sbin/rt-mailgate --queue 'General' --action correspond ....
How can this be done?
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