[rt-users] Disable creation of tickets via email

Aaron Guise aaron at guise.net.nz
Fri Dec 5 18:29:29 EST 2014

> Date: Fri, 5 Dec 2014 14:14:42 +0100
> From: fredrik.rambris at cdon.com
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Disable creation of tickets via email
> Hi, everybody.
> We run an old RT3 and we would like to change how users submit tickets.
> Today they mail in tickets. We want to force them to submit via a web
> form that then create the tickets with the required information.
> They should be able to add correspondance to an existing ticket as usual.
> I know how to make the webform thingy create tickets via CLI. I just
> want to disable ticket creation via email.
> rt: "|/usr/sbin/rt-mailgate --queue 'General' --action correspond ....
> How can this be done?
> [CDON.COM] <http://www.cdon.com>

Hi Fredrik, 

I would suggest removing the alias which pipes the mail to RT from your SMTP Server.  e.g Postfix,Exim or Sendmail.  That will stop all email getting through.


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