[rt-users] Order of custom field updates
Woody - Wild Thing Safaris
woody at wildthingsafaris.com
Sun Dec 7 04:16:12 EST 2014
Thank you very much Gareth. That solved the problem.
To complete this thread for others:
Old versions < 3.8.2 need
Set($UseTransactionBatch , 1);
The batch/normal setting is in the bottom right of the "applies to" tab of the custom field's page.
It is changed on adding a field to a queue, so to change mode on an already applied queue, remove the queue, and re add it in batch mode.
On 06/12/14 22:01, Gareth Dawson wrote:
> Set the scrip to run as batch. It'll then run after all the other
> transactions have completed.
> On 6 December 2014 18:14:04 GMT+00:00, Woody - Wild Thing Safaris
> <woody at wildthingsafaris.com> wrote:
> Hi folks,
> I have a scrip that runs onCustomFieldChange, and it creates another
> ticket using data from other custom fields.
> Payment amount - value
> Payment currency - select
> Payment destination - select
> Payment type - select
> A scrip triggers on change of Payment type, but when the new ticket is
> created, amount and currency are defined, but destination is not set so
> i get something like
> Incoming Payment of xxxxx GBP - .
> instead of
> Incoming Payment of xxxx GBP - Current account
> I have checked the id number of the custom fields thinking maybe they
> update in id order, but Payment Type is the lowest, and Payment
> Destination is not the highest. Payment type is the last in the list
> that's displayed, so I'm not sure how the order of field updates is decided.
> Can anyone suggest a solution or provide any info on how the order
> field updates is defined and how i can change it (presumably by changing
> field names or deleting and re-adding?)
Richard Wood (Woody)
Wild Thing Safaris Ltd.
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 657 799 468
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