[rt-users] Copy and Paste Screenshot into Tickets

Rémi mirebob at gmail.com
Mon Dec 8 05:39:31 EST 2014


Hi Andy,

I wrote an extension about a year ago to be able to paste an image as an
attachment in RT 4.2
feel free to use it and send me feedback if you have any problem

https://github.com/valmiRe/rt-extension-pasteimageattachment

Rémi


2014-12-06 20:43 GMT+01:00 Andreas Badur <balou at closeup.de>:

> Hello,
>
> when I try to paste a screenshot into a ticket (in the editor field), I can
> see the picture.
> After clicking on Update Button, the picture is gone. In the Webinterface,
> the picture is not shown.
>
> In the mails sended by RT, there I found this:
>
> <img
>
> src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAGYAAAAvCAYAAAARiL/GAAAAA
>
> XNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAANDSURBVHhe7
>
> ZtPSBVBHMd/hcF7ryz/l2WkGWYlGSaBQXiQiMhLEF0KCbokdDKCiOpQEEHUKahLl6hbUAejAg2kM
>
> AkLozxkkv2RzExTyp5QUH2nGdm2fe+Nu+zyI38feOzOvB2ezGd+v5nZXef8/A0J7JirjwIzRAxTR
>
> AxTRAxTrMX09o/R4PBXmkz+0DWCF5/Gp6iz54Mu+cdqVfbs5SgV5cXp5r0Bevg0+I/+z9RVL6G9j
>
> RX04vU41awp1LUzx0oMRsGdB2/p2q0+XSOkY2tdCTXvrqJ4LEvXzByrVFaQE6O2rne6JGSis2c4k
>
> BQgkz9TRAxTRAxTRAxTRAxTRAxTRAxTrJ/H7DvWTsOjSV1Kz5H9NVRfu1SX/mYy+Z12tdzVJXv27
>
> KhQO+rtza26Jj1XTjeov/fwuU66dKJe1R042aGOYTM/Po+un9+mS/4ILWIgAJ3o/viRMhsJtj0NQ
>
> O26Ijp1cBO9GfpCK4qz1REj+vbFRn0F0cjnJDUdbZ+OFoDvr7b2qdtD7sg09ZlI185EF+52YOSDj
>
> u73dObyE3UeFSzmGEQSpCD9PO8fm46uRCyLzh7arDoNnWeudUox1x6/8EjJg8R02LTDQLnRPqC+h
>
> 5RUaTlMQhOD0YbR7f6go53cfzykz0iJcIK0hznCi7XluarTDN29H1XUbdlYrGu8sWmHSDUR1NY1q
>
> I6I8CiJfI5xdzRujxu6e0eoalWeEphp8izMjauR7JSOke6W68am3bepf585rS7N0WfRwGq5jDwOe
> UgvJuJMzvcC6c0tHnNSJvy2ixJWYgxIL+gspBxMwl4gIjdUFuiSPX7bRQ0rMYgQ5xxUuizbM6
>
>
> 0Ak/ackzbSX7oIA37bRU1oy2WTirxAqvIC9VhCm3bOzSgm450NZeo7pCKzfMWKyiylsaJLtVgw+G
>
> 0XNaHs/Gc7rHf+QjBEDFNEDFNEDFNEDFNEDFNETAgsSATfHlqJwSuy6yvydUnIxMqSRTQ6MaVL/r
>
> DaYOKeVWVZjtp94/VPITXlyxdSS1O12owHGczWO3+88b84P6He+hdSg39TeTU4oQQlYn+egPrBWo
> wQLTL5M0XEMEXEMEXEMEXEMEXEMEXEMEXEMEXEsIToF9rJiZVEKYfKAAAAAElFTkSuQmCC" />
>
> But the picture would not be shown in the emails.
>
> Is there a way to use copy and paste for screenshots?
>
> I know, that I can save the pic and attach it to the ticket or send the
> picture as email to the ticket system, but our users would like to use copy
> and paste.
>
> Thank you for your help.
>
> Kind regards
> Andy
>
>
>
>
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