[rt-users] Capturing 'Started' Value

Alex Vandiver alexmv at bestpractical.com
Tue Dec 9 11:33:48 EST 2014

On 12/09/2014 08:34 AM, john.white wrote:
> This is for RT ver. 3.8.2.  I’m trying to capture the “Started” field
> value in the Dates block and place it in a Custom Field (called Started
> Date) so that I can output that data in the spread sheet reports to
> perform metrics (don’t see how to output that data to the spreadsheets
> any other way).

This  trivial in RT 4.0 and later -- the column list that is displayed
is the set of columns that are exported in the spreadsheet.
Additionally, upgrading to a supported release means you won't be
running an RT with publicly disclosed remote exploits.

 - Alex

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