[rt-users] Capturing 'Started' Value

John White John.White at cardiocore.com
Wed Dec 10 07:06:55 EST 2014

Our company does not want to upgrade, so I need to figure it out in this version.  Any thoughts?


John White
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-----Original Message-----
From: Alex Vandiver [mailto:alexmv at bestpractical.com]
Sent: Tuesday, December 09, 2014 11:34 AM
To: John White; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Capturing 'Started' Value

On 12/09/2014 08:34 AM, john.white wrote:
> This is for RT ver. 3.8.2.  I'm trying to capture the "Started" field
> value in the Dates block and place it in a Custom Field (called
> Started
> Date) so that I can output that data in the spread sheet reports to
> perform metrics (don't see how to output that data to the spreadsheets
> any other way).

This  trivial in RT 4.0 and later -- the column list that is displayed is the set of columns that are exported in the spreadsheet.
Additionally, upgrading to a supported release means you won't be running an RT with publicly disclosed remote exploits.

 - Alex


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