[rt-users] how to provide the forward option to a user

Alex Peters alex at peters.net
Fri Dec 12 07:11:57 EST 2014


I think you would need to grant the ForwardMessage right to those users (or
to some group of which they are a member).

If your own RT account has the SuperUser right granted to it, that would
explain why you already have the ability to forward.

On 3 December 2014 at 05:12, Jeff Fioravanti <jfioravanti at primax.us> wrote:
>
> I have two users who are asking for the forward option within RT. I
> already have this option as part of my ability to reply-comment-forward so
> I am surprised it is not available to these other users. How would I assign
> this option to these other users? Thanks.
>
>
>
> *Jeff Fioravanti*
>
> Desktop Support Analyst
>
> jfioravanti at primax.us
>
> P 781-756-8247 (direct) | Fax 781-246-5609
>
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>
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> 01880 ▪ www.primax.us
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