[rt-users] how to provide the forward option to a user

Jeff Fioravanti jfioravanti at primax.us
Tue Dec 2 13:12:57 EST 2014

I have two users who are asking for the forward option within RT. I already have this option as part of my ability to reply-comment-forward so I am surprised it is not available to these other users. How would I assign this option to these other users? Thanks.


Jeff Fioravanti

Desktop Support Analyst

jfioravanti at primax.us

P 781-756-8247 (direct) | Fax 781-246-5609


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