[rt-users] Trying to shred a ticket

[Bryon Baker]

Just wondering if anyone can shed some light on how to delete this ticket?

Thanks for the help

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Friday, December 12, 2014 5:06 PM
To: rt-users
Subject: Re: [rt-users] Trying to shred a ticket

An Update I found information about Dependencies and raised the limit to 100000 which does not seem to help.

Also the only scripts running against this tick is an action using rt-crontool.

Here is the full error

/opt/rt4/sbin/rt-shredder --plugin 'Tickets=query,Id=145013'
SQL dump file is '/home/admin/20141212T230121-0001.sql'
Next 1 objects would be deleted:
        RT::Ticket-145013 object
Do you want to proceed? [y/N] y

ERROR: Dependencies list has reached its limit.
See $RT::DependenciesLimit in RT::Shredder docs.


[30789] [Fri Dec 12 23:01:57 2014] [warning]: Too late to safely run transaction-batch scrips! This is typically caused by using ticket objects at the top-level of a script which uses the RT API. Be sure to explicitly undef such ticket objects, or put them inside of a lexical scope. at /opt/rt4/sbin/../lib/RT/Ticket.pm line 2615, <STDIN> line 1 during global destruction. (/opt/rt4/sbin/../lib/RT/Ticket.pm:2615)

Again thanks for any help and or pointer given.


Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Bryon Baker
Sent: Friday, December 12, 2014 4:22 PM
To: rt-users
Subject: Trying to shred a ticket

I am trying to shred a ticket and I am issuing the following command.

/opt/rt4/sbin/rt-shredder –force --plugin 'Tickets=query,Id=145013'

I want this ticket to just go away. I am getting the following error.

[28230] [Fri Dec 12 22:14:02 2014] [warning]: Too late to safely run transaction-batch scrips! This is typically caused by using ticket objects at the top-level of a script which uses the RT API. Be sure to explicitly undef such ticket objects, or put them inside of a lexical scope. at /opt/rt4/sbin/../lib/RT/Ticket.pm line 2615, <STDIN> line 1 during global destruction. (/opt/rt4/sbin/../lib/RT/Ticket.pm:2615)

I am running  RT 4.2.3 Copyright 1996-2014

Thanks for any help I can get.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
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