[rt-users] Enable requestors to view ticket without logging in

Alex Peters alex at peters.net
Fri Dec 12 19:17:42 EST 2014

By default, RT's templates to non-RT-users doesn't have URLs to the
tickets.  Did you change the templates?  Would removing the URLs from the
customer-facing templates be enough?

On Wed, 29 Oct 2014 7:51 pm Rinke Colen <rcolen at experty.com> wrote:

> L.S.
> I have set up user accounts for IT staff, but not for any other
> people. There is no LDAP or other directory integration. We have only
> internal customers.
> Customers create tickets by sending an email. The automated response
> contains a link to the ticket. When the requestor follows that link,
> they are required to log in. Since they don't have a user account they
> can't.
> How can I enable requestors to view their tickets without logging in?
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
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