[rt-users] Continued Migrations Questions -

Matt Wells matt.wells at mosaic451.com
Mon Dec 15 15:12:51 EST 2014


I've not completed it yet.


------------------------
Matt Wells | Chief Systems Architect
Red Hat Certified Architect II- #110-000-353
GPG Public Key ID:  0x1438A3EB
Mosaic451
702.808.0424 (mobile)
877.799.2411 (S/NOC)
matt.wells at mosaic451.com

On Fri, Dec 12, 2014 at 8:16 PM, Alex Peters <alex at peters.net> wrote:
>
> Did you end up resolving this?
>
> If I understand correctly, you want outgoing mail that has a different
> domain in the From: address to be sent through the SMTP server belonging to
> that domain (i.e. a remote SMTP server).
>
> I don't believe that's possible within RT itself.
>
> On Thu, 23 Oct 2014 2:36 am Matt Wells <matt.wells at mosaic451.com> wrote:
>
>> On my continued migration from ZenDesk I've come across something that
>> honestly I've not done with RT.  Templates, Queues and app configuration, I
>> feel good with.
>> Something unique to my current workplace is the need for multiple domains
>> email addresses.
>> I know I can catch this downstream in a postfix server and write a filter
>> for it but I wanted to see if RT could do it.
>>
>> My domain is example.com
>> Queue 1 Email - support at example.com
>> Queue 2 Email - noc at example.com
>> Queue 3 Email - support at companyabc.com
>>
>> I need to relay mail through their smtp system.  Can you do that per
>> queue?  Like I said, I can catch it downstream with postfix but something
>> in the app would just be cleaner.
>>
>> Honestly, it's been a while since I ran RT in the workplace and I had
>> forgotten how awesome these groups are.
>> --
>> RT Training November 4 & 5 Los Angeles
>> http://bestpractical.com/training
>>
>
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