[rt-users] Continued Migrations Questions -

Alex Peters alex at peters.net
Fri Dec 12 23:16:11 EST 2014


Did you end up resolving this?

If I understand correctly, you want outgoing mail that has a different
domain in the From: address to be sent through the SMTP server belonging to
that domain (i.e. a remote SMTP server).

I don't believe that's possible within RT itself.

On Thu, 23 Oct 2014 2:36 am Matt Wells <matt.wells at mosaic451.com> wrote:

> On my continued migration from ZenDesk I've come across something that
> honestly I've not done with RT.  Templates, Queues and app configuration, I
> feel good with.
> Something unique to my current workplace is the need for multiple domains
> email addresses.
> I know I can catch this downstream in a postfix server and write a filter
> for it but I wanted to see if RT could do it.
>
> My domain is example.com
> Queue 1 Email - support at example.com
> Queue 2 Email - noc at example.com
> Queue 3 Email - support at companyabc.com
>
> I need to relay mail through their smtp system.  Can you do that per
> queue?  Like I said, I can catch it downstream with postfix but something
> in the app would just be cleaner.
>
> Honestly, it's been a while since I ran RT in the workplace and I had
> forgotten how awesome these groups are.
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
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