[rt-users] Help with Templates

[Thomas Westlund]

Hi again,

 

Hmm, seems there might be something wrong or missing with the code

It only prints the ID of the current ticket, I have related two tickets to test it, it prints its own id two times.

 

Any tips where to start?

 

--

Thomas

 

 

Fra: Alex Peters [mailto:alex at peters.net] 
Sendt: 17. desember 2014 12:59
Til: Thomas Westlund
Kopi: rt-users at lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates

 

I personally don't have experience with assets, but hopefully someone else on the list can assist you with modifying that code to list assets (or give you code to list them separately).

 

On 17 December 2014 at 22:56, Thomas Westlund <thomas at westlund.no <mailto:thomas at westlund.no> > wrote:

Thanx, that did the trick. This is really helpful ;-)

 

This code only prints related tickets, what if the related object is an Asset? Is it possible to print the id of that as well?

 

--

Thomas

 

Fra: Alex Peters [mailto:alex at peters.net <mailto:alex at peters.net> ] 
Sendt: 17. desember 2014 12:42


Til: Thomas Westlund
Kopi: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com> 
Emne: Re: [rt-users] Help with Templates

 

Sorry, there's a missing closing bracket on the return line.  It should be this:

 

return join(q{, }, map { "#$_" } sort @refers_to_ids);

 

On 17 December 2014 at 22:38, Thomas Westlund <thomas at westlund.no <mailto:thomas at westlund.no> > wrote:

Hi,

 

There seems to be an error in the code:

 

 

This is my complete template

======= CUT  HERE  ======

Subject: Ordrestatus: { $Ticket->SubjectTag }

 

Hei,

 

Her kommer ditt tilbud.

 

Vennligst behold:

 

         { $Ticket->SubjectTag }

 

emnefeltet ved fremtidig korrespodanse i denne saken.

 

                        Mvh,

                        Kvantel AS

                        {$Ticket->QueueObj->CorrespondAddress()}

 

---------------------------------------------------------------------------

Related ticket IDs: 

{

  my @refers_to_ids;

  my $refers_to = $Ticket->RefersTo;

  while (my $link = $refers_to->Next) {

    next unless $link->BaseURI->IsLocal;

    push @refers_to_ids, $link->BaseObj->id;

  }

  return join(q{, }, map { "#$_" } sort @refers_to_ids;

}

======= CUT  HERE  ======

 

 

When I try to save this template, I get the following error:

 

* Template Tilbud: Content updated

* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to = $Ticket->RefersTo; while (my $link = $refers_to->Next) { next unless $link->BaseURI->IsLocal; } return join(q{, }, map { "#$_" } sort @refers_to_ids; ': syntax error at template line 28

--

Regards

Thomas

 

Fra: Alex Peters [mailto:alex at peters.net <mailto:alex at peters.net> ] 
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com> 
Emne: Re: [rt-users] Help with Templates

 

Simply copy everything between (and including) the outermost curly braces in the location where you'd like a comma-separated list of ticket numbers to appear.

 

Basically any curly brace construct will be replaced with something else when the template is evaluated.

 

On 17 December 2014 at 18:36, Thomas Westlund <thomas at westlund.no <mailto:thomas at westlund.no> > wrote:

Hi,

 

Thanks for your reply

 

I'm fairly new RT an my perl skills at not to good either.

 

How would I go about outputting this in a template?

 

--

Thomas


On 17. des. 2014, at 00.28, Alex Peters <alex at peters.net <mailto:alex at peters.net> > wrote:

You're getting an RT::Links instance, which is an iterator.  I've used something like this with success:

 

Related ticket IDs: {

  my @refers_to_ids;

  my $refers_to = $Ticket->RefersTo;

  while (my $link = $refers_to->Next) {

    next unless $link->BaseURI->IsLocal; # skip over non-ticket links

    push @refers_to_ids, $link->BaseObj->id;

  }

  return join(q{, }, map { "#$_" } sort @refers_to_ids;

}

 

On 17 December 2014 at 07:51, Thomas Westlund <thomas at westlund.no <mailto:thomas at westlund.no> > wrote:

Hi,

I want to display the ID of related Tickets in my template

I tried using this  {$Ticket->RefersTo}

But that just returns RT::Links=HASH(0x7f6dc46f7d20)

How can I expand this to the ID of the related object?

Regards

--

Thomas

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