[rt-users] Help with Templates

Alex Peters alex at peters.net
Wed Dec 17 07:22:22 EST 2014


Links have a "base" and a "target."  Logically, I would expect the target
to be the "other thing."  I think that's not the case for "depends on"
relationships, which is what I based my code on.  (I don't know whether
that should be regarded as a bug.)

Anyway, try replacing "BaseURI" and "BaseObj" with "TargetURI" and
"TargetObj" respectively.

I apologise for not testing my code in this instance before sharing it with
the list.

On 17 December 2014 at 23:18, Thomas Westlund <thomas at westlund.no> wrote:
>
> Hi again,
>
>
>
> Hmm, seems there might be something wrong or missing with the code
>
> It only prints the ID of the current ticket, I have related two tickets to
> test it, it prints its own id two times.
>
>
>
> Any tips where to start?
>
>
>
> --
>
> Thomas
>
>
>
>
>
> *Fra:* Alex Peters [mailto:alex at peters.net]
> *Sendt:* 17. desember 2014 12:59
>
> *Til:* Thomas Westlund
> *Kopi:* rt-users at lists.bestpractical.com
> *Emne:* Re: [rt-users] Help with Templates
>
>
>
> I personally don't have experience with assets, but hopefully someone else
> on the list can assist you with modifying that code to list assets (or give
> you code to list them separately).
>
>
>
> On 17 December 2014 at 22:56, Thomas Westlund <thomas at westlund.no> wrote:
>
> Thanx, that did the trick. This is really helpful ;-)
>
>
>
> This code only prints related tickets, what if the related object is an
> Asset? Is it possible to print the id of that as well?
>
>
>
> --
>
> Thomas
>
>
>
> *Fra:* Alex Peters [mailto:alex at peters.net]
> *Sendt:* 17. desember 2014 12:42
>
>
> *Til:* Thomas Westlund
> *Kopi:* rt-users at lists.bestpractical.com
> *Emne:* Re: [rt-users] Help with Templates
>
>
>
> Sorry, there's a missing closing bracket on the return line.  It should be
> this:
>
>
>
> return join(q{, }, map { "#$_" } sort @refers_to_ids);
>
>
>
> On 17 December 2014 at 22:38, Thomas Westlund <thomas at westlund.no> wrote:
>
> Hi,
>
>
>
> There seems to be an error in the code:
>
>
>
>
>
> This is my complete template
>
> ======= CUT  HERE  ======
>
> Subject: Ordrestatus: { $Ticket->SubjectTag }
>
>
>
> Hei,
>
>
>
> Her kommer ditt tilbud.
>
>
>
> Vennligst behold:
>
>
>
>          { $Ticket->SubjectTag }
>
>
>
> emnefeltet ved fremtidig korrespodanse i denne saken.
>
>
>
>                         Mvh,
>
>                         Kvantel AS
>
>                         {$Ticket->QueueObj->CorrespondAddress()}
>
>
>
> ---------------------------------------------------------------------------
>
> Related ticket IDs:
>
> {
>
>   my @refers_to_ids;
>
>   my $refers_to = $Ticket->RefersTo;
>
>   while (my $link = $refers_to->Next) {
>
>     next unless $link->BaseURI->IsLocal;
>
>     push @refers_to_ids, $link->BaseObj->id;
>
>   }
>
>   return join(q{, }, map { "#$_" } sort @refers_to_ids;
>
> }
>
> ======= CUT  HERE  ======
>
>
>
>
>
> When I try to save this template, I get the following error:
>
>
>
> · *Template Tilbud: Content updated*
>
> · *Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to
> = $Ticket->RefersTo; while (my $link = $refers_to->Next) { next unless
> $link->BaseURI->IsLocal; } return join(q{, }, map { "#$_" } sort
> @refers_to_ids; ': syntax error at template line 28*
>
> --
>
> Regards
>
> Thomas
>
>
>
> *Fra:* Alex Peters [mailto:alex at peters.net]
> *Sendt:* 17. desember 2014 11:57
> *Til:* Thomas Westlund
> *Kopi:* rt-users at lists.bestpractical.com
> *Emne:* Re: [rt-users] Help with Templates
>
>
>
> Simply copy everything between (and including) the outermost curly braces
> in the location where you'd like a comma-separated list of ticket numbers
> to appear.
>
>
>
> Basically any curly brace construct will be replaced with something else
> when the template is evaluated.
>
>
>
> On 17 December 2014 at 18:36, Thomas Westlund <thomas at westlund.no> wrote:
>
> Hi,
>
>
>
> Thanks for your reply
>
>
>
> I'm fairly new RT an my perl skills at not to good either.
>
>
>
> How would I go about outputting this in a template?
>
>
>
> --
>
> Thomas
>
>
> On 17. des. 2014, at 00.28, Alex Peters <alex at peters.net> wrote:
>
> You're getting an RT::Links instance, which is an iterator.  I've used
> something like this with success:
>
>
>
> Related ticket IDs: {
>
>   my @refers_to_ids;
>
>   my $refers_to = $Ticket->RefersTo;
>
>   while (my $link = $refers_to->Next) {
>
>     next unless $link->BaseURI->IsLocal; # skip over non-ticket links
>
>     push @refers_to_ids, $link->BaseObj->id;
>
>   }
>
>   return join(q{, }, map { "#$_" } sort @refers_to_ids;
>
> }
>
>
>
> On 17 December 2014 at 07:51, Thomas Westlund <thomas at westlund.no> wrote:
>
> Hi,
>
> I want to display the ID of related Tickets in my template
>
> I tried using this  {$Ticket->RefersTo}
>
> But that just returns RT::Links=HASH(0x7f6dc46f7d20)
>
> How can I expand this to the ID of the related object?
>
> Regards
>
> --
>
> Thomas
>
>
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