[rt-users] Custom condition not working (simple)

Matt Smith msmith at gores.com
Wed Dec 17 15:22:22 EST 2014

I meant to say I want it to return 1 if there are no PARENT tickets to the current ticket.   I would need to use the "DependsOn" or "AllDependsOn", but I'm not sure how to check the returned array for size.

Working on it.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, December 17, 2014 11:15 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom condition not working (simple)

On Wed, Dec 17, 2014 at 06:11:03PM +0000, Matt Smith wrote:
> How come this does not work?  I’ve seen some examples of the 
> “DependOnBy” use returning a numeric value, but looking at RT 
> documentation, it appears it should return an array?  Basically, I 
> want it to return 1 if there are no child tickets associated with the current ticket.

First up - it's DependedOnBy not DependOnBy, and it returns an RT::Links object, so I'm surprised you've seen numeric comparisons.

I suspect you wanted

> Is there a way to test RT perl code without trial and error, or do you 
> just have to incorporate some logging?

Logging is your friend.


You can also always write a command line program to test things quickly, which is what I usually do.


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