[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

ktm at rice.edu ktm at rice.edu
Wed Dec 17 16:38:31 EST 2014

On Wed, Dec 17, 2014 at 11:50:38AM -0500, Kevin Falcone wrote:
> On Wed, Dec 17, 2014 at 08:55:20AM -0600, ktm at rice.edu wrote:
> > I have is that even for new test tickets created by Email that I send
> > which definitely does not have the address in question as a Cc, the
> > address is added as a one-time Cc/Bcc option. :( I tried to find a
> > commandline script to pull the addresses to see if I could figure out
> > where the address is originating, but I did not succeed. It would be
> > fine if the address was only added if it was Cc-ed earlier.
> [I'm assuming you mean the checkboxes that appear near
> one-time-cc/one-time-bcc]
> That list comes from Ticket->TransactionAddresses which calls
> Attachment->Addresses and it looks on From/To/Cc/a few other things on
> each correspond/comment in the ticket, so somewhere in there, that
> email must appear.  Maybe the code (which is quite simplistic) will
> shed some light.
> -kevin

Hi Kevin,

Thank you for the information. I checked out the code and it is quite
basic, as you mentioned. I know that I did not have the Email address
in question in my test Emails so I do not know where it would have
come from. Is there any type of caching within the RT backends or
maybe the browsers that could cause that behavior? Thank you again
for the update.


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