[rt-users] Warning before sending correspondence

Landon Stewart lstewart at iweb.com
Sun Dec 21 01:36:58 EST 2014

On Dec 20, 2014, at 7:31 AM, Jason Foster <m81l1ngl15t5 at gmail.com> wrote:
> We just got ... singed ... when someone accidentally sent a comment as correspondence.  Even with the red background in the message box.
> I'm guessing that this is a common failure mode, and am wondering whether there is a { setting, plugin } that will pop up a "This is going to the Requestor ... are you sure?" alert before sending?

There's definitely no setting and I don't think I've seen a plugin for this.  Although this sounds like one of those cases where a technological solution to a problem with people might not be the answer perhaps modifying the textbox with some default text (ie. "This response will be seen by customers - remove this text.") for correspondence with something they have to actually remove before typing might be a relatively simple way to achieve some warning.

Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
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