[rt-users] Mandatory Custom Fields and Group Rights

[Bartosz Maciejewski]

Same situation here, use this plugin
http://blog.bestpractical.com/2013/03/new-rt-extension-for-making-fields-mandatory-on-status-transitions.html
(https://metacpan.org/pod/RT::Extension::MandatoryOnTransition) 

Set
Custom Fields to not mandatory on creating new ticket, then set plugin
options to force mandatory CF on any or specific transaction, change of
status (ex, for closed ticket - fields have to be mandatory) 

Enjoy!


W dniu 2014-02-04 11:07, Paul Stead napisał(a): 

> Hello,
> 
>
Running RT 4.0.17 on Debian.
> 
> We're trying to use RT across the
company as our main ticketing system. This requires other departments to
raise tickets into our queue.
> 
> We have two mandatory ticket custom
fields in this queue for us to internally categorise tickets. 
> Our
standard users do not have rights to "View custom field values" or
"Modify custom field values" and indeed cannot see or set these fields
in the Create Ticket view.
> 
> When the user attempts to raise the
ticket, RT seems to be checking for the validity of these custom fields,
even though the user has no ability to set them.
> 
> Raising via email
works as expected, but our users are used to the RT interface and prefer
to raise this way.
> 
> Is this expected behaviour? How might I work
around this? 
> 
> Paul
> --
> Paul Stead
> Systems Engineer, Zen
Internet
> T: 01706 902009

-- 
Bartosz Maciejewski
IT
Administrator

Agri Plus Sp. z o.o.
ul.Marcelińska 92/94
60-324
Poznań
tel: 061 665 79 77
gsm: 666 866 549

Please consider the
environment before printing this email.
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140204/0100bc0d/attachment.htm>