[rt-users] RT 4.2.2 - inline images are not shown in tickets

Alexey Bozrikov a at bozrikov.com
Tue Feb 4 07:20:25 EST 2014

I have made a fresh install of RT 4.2.1 yesterday and noticed, that when I
create a ticket using RT Web interface (rich text) and paste a screenshot or
any other image to the editor, this image not being shown in either e-mail
sent to requestor (tested with Outlook 2003 and Outlok 2010), or in ticket

Outlook only shows placeholder for the image (apparently cannot decode it),
and ticket history displays 'Message body is not shown because it is too
large' (see picture below). Actual message content includes encoded picture,
but, for some reason, it cannot be displayed. Message source can be seen
here:  https://www.dropbox.com/s/3ckr5arkk8lk1o9/message.txt

I upgraded immediately to 4.2.2 (all went fine, cleared object cache as per
README), but same issue exists. 

Any clue on how to approach this issue? Could it be that scrubber is somehow
altering the message when posting it through werb interface? We have a
default install, so inline images are allowed by configuration.

View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-2-2-inline-images-are-not-shown-in-tickets-tp56491.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140204/6d3dc51c/attachment.htm>

More information about the rt-users mailing list