[rt-users] RT 4.2.2 - inline images are not shown in tickets

Alexey Bozrikov a at bozrikov.com
Tue Feb 4 08:54:35 EST 2014

Jim Brandt-2 wrote
>> Outlook only shows placeholder for the image (apparently cannot decode
>> it), and ticket history displays 'Message body is not shown because it
>> is too large' (see picture below).
> This is likely the key issue. There is a config value that defines the 
> max size that will be displayed inline. As noted in the docs, you can 
> set this in individual preferences or in the main RT_SiteConfig.pm, so 
> you can test it easily by changing the user preference and re-checking 
> your ticket.
> http://bestpractical.com/docs/rt/latest/RT_Config.html#MaxInlineBody
> --

I have changed preferences for the user to 300K instead of defauilt 12000
(as my test ticket with image is about 240K). Guess what - there is no
picture. But now things changed, instead of 'Message body not shown' I see
empty space.


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