[rt-users] RT 4.2.2 - inline images are not shown in tickets

Alex Vandiver alexmv at bestpractical.com
Tue Feb 4 12:28:08 EST 2014

On Tue, 2014-02-04 at 04:20 -0800, Alexey Bozrikov wrote:
> I have made a fresh install of RT 4.2.1 yesterday and noticed, that
> when I create a ticket using RT Web interface (rich text) and paste a
> screenshot or any other image to the editor, this image not being
> shown in either e-mail sent to requestor (tested with Outlook 2003 and
> Outlok 2010), or in ticket history. 

Sadly, RT does not support the inline image pasting functionality of
CKEditor, since that requires running some of the server-side code of
CKeditor which we do not support.  Your best option is to use the
"Attach:" box directly below the text entry area.
 - Alex

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