[rt-users] mod_fcgid: read data timeout leads to SIGKILL

Kevin Falcone falcone at bestpractical.com
Wed Feb 5 10:38:34 EST 2014

On Mon, Feb 03, 2014 at 11:22:16AM -1000, Mathew Snyder wrote:
>    Looking for support on an issue that I haven't found online through searches.
>    New instance of RT 4.2.2 on CentOS 6.5 with Apache 2.2.15-29 and FCGIÂ
>    2.3.9-1.Â

You really need to show your RT debug logs, the logs you're showing are
what apache is getting back from RT (or failing to get back from RT).
Since you're running 4.2.2, go to Admin -> Tools -> System Configuration
and read the Logging summary box.

40 seconds to display a ticket is much too slow and points to either a
bad local modification, a misconfigured database or some other
problem, but we can't comment without details.


>    Everything runs fine for the most part, however, intermittently theÂ
>    following log entries show up and I get an internal server error.Â
>    [Fri Jan 31 22:48:36 2014] [warn] [client] mod_fcgid: readÂ
>    data timeout in 40 seconds, referer:Â
>    [1]http://rt.example.com/Ticket/Display.html?id=2Â
>    [Fri Jan 31 22:48:36 2014] [error] [client] Premature end ofÂ
>    script headers: rt-server.fcgi, referer:Â
>    [2]http://rt.example.com/Ticket/Display.html?id=2Â
>    FastCGI: manager (pid 8954): received signal TERMÂ
>    FastCGI: manager (pid 8954): sending TERM to PIDs, 8960Â
>    [Fri Jan 31 22:48:46 2014] [warn] mod_fcgid: process 8954 graceful killÂ
>    fail, sending SIGKILLÂ
>    FastCGI: server (pid 8960): safe exit after SIGTERMÂ

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