[rt-users] Editor field suddenly red

[Stefan Gofferje]

On 02/05/2014 07:15 PM, Stefan Gofferje wrote:
> On 02/05/2014 05:30 PM, Kevin Falcone wrote:
>> The editor text field has been red when writing a Reply
>> (Correspondence) since 4.0.0.  You don't note your version.
>> It's more of a 'yellow' on Comments.  The red is meant to indicate
>> that you're writing a reply to the customer, not something internal.
>>
>> You may have had a local modification that was cleared out in the
>> restart, it has nothing to do with the timezone.
>>
>>> message and templates seem to not be used. The templates are still there
>>> - I can access them from the menu.
>>> I tried changing the timezone back with no success.
>>
>> I don't understand your Template problem with the description here.
> 
> Ah, sorry, I use 4.2.2
> 
> The "template problem" is that it seems there's no template being used.
> Normally, when I reply to a ticket, the original message should be
> quoted. That also happened until that restart. Now when I reply to a
> ticket, only what I wrote is stored in the ticket and mailed to the
> requestor but no quotes of stuff before anymore.

Did a bit more digging. So, templates do work - kinda. When I choose the
text correspondence template, I get text emails, but still, the ticket
content is not attached as it should be.
I didn't change the template. It's still

RT-Attach-Message: yes

{$Transaction->Content()}


By the way, when I choose "comment" instead of "reply", I do get a white
editor window, not a yellow one.

-Stefan

-- 
 (o_   Stefan Gofferje            | SCLT, MCP, CCSA
 //\   Reg'd Linux User #247167   | VCP #2263
 V_/_  Heckler & Koch - the original point and click interface


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