[rt-users] Having 'On Correspond Notify Owner' as default

Kevin Falcone falcone at bestpractical.com
Thu Feb 6 09:42:02 EST 2014

On Thu, Feb 06, 2014 at 02:14:26PM +0100, Vegard Vesterheim wrote:
> I added a scrip 'On Correspond Notify Owner', that notifies the owner of
> a ticket when he/she is *not* among the AdminCCs. The change was simple
> enough to add. 
> The default behaviour seems counter-intuitive. Are there any good
> reasons for not doing this be default?

The default behavior in RT 4.2 is
'On Correspond Notify Owner and AdminCcs'
which will do the deduping if you're an owner and an admincc

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