[rt-users] Forwarding an e-mail with an HTML alternative

Kevin Falcone falcone at bestpractical.com
Thu Feb 6 11:21:43 EST 2014

On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
> in our RT installation (4.0.6) we have a tool that sends e-mails to the
> RT with Content-Type: multipart/alternative that I want to forward from
> RT to all recipients. On the receiving end we have a scrip that
> OnCorrespond notifies requestors, etc... I can make it send the
> text/plain part easily, but I have troubles with the text/html part. I
> have checked the templates.pod documentation where it states that if I
> set the Content-Type inside the template to text/html, it will
> autogenerate the multipart message and create the text/plain part by
> itself. Which it does... but suboptimally at best. Is there a way to
> just forward my handcrafted multipart message without much RT's
> interference?

4.2 does a much better job passing along multipart mails.
You cannot easily force RT to send a custom alternative email,
especially not in 4.0.

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