[rt-users] Linking tickets to other people's tickets

[Ashley Ward]

Hi All,

I’ve been doing some experimenting with RT 4.0.19 (we can’t use 4.2 as we’re using RTIR) and it would seem that you can’t link (any of the types of link) a ticket to another ticket unless you also own the other ticket, which seems strange (i.e. you can’t link your ticket to someone else’s).

It seems that you either need the modifyticket permission to be able to modify anyone’s ticket, or you need to steal the other ticket first. Is there a way of allowing this without having to give blanket modifyticket permissions to everyone?

Thanks

Ash


-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 4154 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140206/8898ba09/attachment.bin>