[rt-users] Linking tickets to other people's tickets

Kevin Falcone falcone at bestpractical.com
Thu Feb 6 11:56:51 EST 2014


On Thu, Feb 06, 2014 at 04:35:32PM +0000, Ashley Ward wrote:
> I’ve been doing some experimenting with RT 4.0.19 (we can’t use
> 4.2 as we’re using RTIR) and it would seem that you can’t link
> (any of the types of link) a ticket to another ticket unless you also
> own the other ticket, which seems strange (i.e. you can’t link your
> ticket to someone else’s).
> 
> It seems that you either need the modifyticket permission to be able
> to modify anyone’s ticket, or you need to steal the other ticket
> first. Is there a way of allowing this without having to give blanket
> modifyticket permissions to everyone?

http://bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL

-kevin
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