[rt-users] Help with Active Directory Auth on 4.2.2
Diego Andrade
diego.andrade at stitelecom.com.br
Thu Feb 6 12:46:29 EST 2014
Hi,
I need some help from you whom have already Request Tracker with Active Directory!
After struggle for some days trying to authenticate Active Directory users with the External Auth module I bring you my Apache Log and configuration of the Plugin. May someone help me with advices??? I would love to see my Request Tracker linked to the Active Directory of the company.
My Operational Systems are:
Request Tracker 4.2.2 - Ubuntu 13.10
Active Directory - Windows 2008 Server
Well after trying to figure out how the Plugin Works I wanted to make sure my Active Directory was acessible and the Bind account was working. So I check with the command:
ldapsearch -x -h pdcsti.stitelecom.local -p 389 -D "cn=rt-ldap,cn=Users,dc=stitelecom,dc=local" -w secret -s sub -b 'cn=Users,dc=stitelecom,dc=local' "(&(objectClass=*))"
When I do it the output is a loto f Users, Groups and other objects from the AD. So I suppose the AD is ready right??
Follow the RT part...
+++++In the /var/log/apache2/error.log++++++
[4638] [Thu Feb 6 14:41:01 2014] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: rtop at stitelecom.com.br, ExternalAuthId: rtop, Gecos: rtop, Name: rtop, Privileged: , RealName: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:685)
[4638] [Thu Feb 6 14:41:01 2014] [info]: Autocreated external user rtop ( 118 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:281)
[4638] [Thu Feb 6 14:41:01 2014] [info]: My_LDAP AUTH FAILED rtop (can't bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:227)
[4638] [Thu Feb 6 14:41:01 2014] [error]: FAILED LOGIN for rtop from 10.10.1.137 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:814)
++++++ In the RT_Siteconfig.pm: +++++++
Plugin( "RT::Authen::ExternalAuth" );
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
'My_LDAP' => {
'type' => 'ldap',
'server' => 'pdcsti.stitelecom.local',
'user' => 'cn=rt-ldap,cn=Users,dc=stitelecom,dc=local',
'pass' => 'secret',
'base' => 'dc=stitelecom,dc=local',
'filter' => '(objectclass=*)',
'group' => 'cn=RTUsers,ou=RT4,ou=STI,dc=stitelecom,dc=local',
'group_attr' => 'uniqueMember',
'tls' => 0,
'ssl_version' => 3,
'net_ldap_args' => [ version => 3 ],
'attr_match_list' => [
'Name',
'EmailAddress',
],
'attr_map' => {
'Name' => 'sAMAccountName',
'EmailAddress' => 'mail',
'ExternalAuthId' => 'sAMAccountName',
},
},
} );
1;
THANK YOU IN ADVANCE!
[Diego2013]
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