[rt-users] Some external users not being AutoCreate'd

Gerald Vogt vogt at spamcop.net
Mon Feb 10 02:08:16 EST 2014

On 10.02.2014 06:46, Mathew Snyder wrote:
> [15816] [Fri Feb  7 05:29:01 2014] [debug]: Going to create user with
> address 'user.example at gmail.com <mailto:user.example at gmail.com>'
> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:100)
> [15816] [Fri Feb  7 05:29:01 2014] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
> Autocreated on ticket submission, Disabled: , EmailAddress:
> user at example.com <mailto:user at example.com>, Name: user, Password: ,
> Privileged: , RealName: User Example
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:685)

If these logs are correct then the user has two or more  email addresses
in LDAP and user at example.com is already in the RT database. The user
sends from the second address user.example at gmail.com. This is not
supported (yet).

Users with multiple email addresses in LDAP are not supported (even
though some docs say otherwise). We have just discussed this recently.
See this thread:


The user must use the email address in the RT database. Mails from any
other email address in LDAP is rejected because the user already exists
in the RT database.

You may try to manually create a second RT user with the second email
address and then use the MergeUser extension to merge the accounts.


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