[rt-users] Some external users not being AutoCreate'd

[Mathew Snyder]

A user who sends in an email for the first time should generate an
unprivileged account which sets the username as the email address. It
doesn't exist so it should be created.
On Feb 9, 2014 9:09 PM, "Gerald Vogt" <vogt at spamcop.net> wrote:

> On 10.02.2014 06:46, Mathew Snyder wrote:
> ...
> > [15816] [Fri Feb  7 05:29:01 2014] [debug]: Going to create user with
> > address 'user.example at gmail.com <mailto:user.example at gmail.com>'
> > (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:100)
> ...
> > [15816] [Fri Feb  7 05:29:01 2014] [info]:
> > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
> > Autocreated on ticket submission, Disabled: , EmailAddress:
> > user at example.com <mailto:user at example.com>, Name: user, Password: ,
> > Privileged: , RealName: User Example
> >
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:685)
>
> If these logs are correct then the user has two or more  email addresses
> in LDAP and user at example.com is already in the RT database. The user
> sends from the second address user.example at gmail.com. This is not
> supported (yet).
>
> Users with multiple email addresses in LDAP are not supported (even
> though some docs say otherwise). We have just discussed this recently.
> See this thread:
>
> http://lists.bestpractical.com/pipermail/rt-users/2014-January/082549.html
>
> The user must use the email address in the RT database. Mails from any
> other email address in LDAP is rejected because the user already exists
> in the RT database.
>
> You may try to manually create a second RT user with the second email
> address and then use the MergeUser extension to merge the accounts.
>
> -Gerald
>
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