[rt-users] Wrong time in ticket history

Arkady Glazov uglobster at gmail.com
Thu Feb 13 14:05:23 EST 2014


Kevin, many thank's for your assist. I found my mistake. I set wrong name
in RT_SiteConfig.pm. When i look System Configuration page i see 2 row
timezone :(
 TimeZone'Europe/Moscow'

Timezone'US/Eastern'

--
Best regards,
Arkady Glazov
http://globster.ru


2014-02-13 22:58 GMT+04:00 Kevin Falcone <falcone at bestpractical.com>:

> On Thu, Feb 13, 2014 at 08:28:03PM +0400, Arkady Glazov wrote:
> >    2014-02-13 20:22 GMT+04:00 Kevin Falcone <[2]
> falcone at bestpractical.com>:
> >
> >      On Thu, Feb 13, 2014 at 07:41:16PM +0400, Arkady Glazov wrote:
> >      > 2014-02-13 18:53 GMT+04:00 Kevin Falcone <[3]
> falcone at bestpractical.com>:
> >      >
> >      > > On Thu, Feb 13, 2014 at 04:25:29PM +0400, Arkady Glazov wrote:
> >      > > > My system time zone set to Europe/Moscow (UTC + 4). But when
> i look
> >      > > ticket history all times
> >      > > > show as UTC -5. How i can set correct time zone to RT ?
> >      > >
> >      > > When you say System Time Zone, do you mean the server's
> timezone?
> >      > > What have you set RT's timezone to be?
> >      > >
> >      > > http://bestpractical.com/docs/rt/latest/RT_Config.html#Timezone
> >      > >
> >      > Sorry, but i have set in my RT_SiteConfig.pm as
> >      >
> >      > Set( $TimeZone, 'Europe/Moscow');
> >      >
> >      > and wrong time display in all forms
> >
> >      Are you running mod_perl?
> >
> http://bestpractical.com/docs/rt/latest/web_deployment.html#mod_perl-2.xx
> >      See the WARNING
> >    No. My RT work under APache 2 with mod_fastcgi
>
>
> After changing your RT_SiteConfig.pm did you restart Apache?
> Does RT's System Configuration page list the same timezone as you have
> set?
> Does the user you're logged in have a customized timezone (from the About
> Me page)?
> Is 'Europe/Moscow' a valid time zone as understood by your operating
> system's timezone database?
>
> -kevin
>
> --
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/training
>
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