[rt-users] URL double encoding from the custom field value

Dalal, Kamber Z kamber.dalal at verizon.com
Fri Feb 14 12:56:49 EST 2014


My Custom Field value is:


In the Custom Field definition link value to is set as:

The URL being generated is http://myweb.domain.com/srch%3Dabcd%26earliest%3Dklmtime%26latest%3Dxyztime

Instead of what should be:


Thank you for the assistance.

Kamber Dalal

From: Dalal, Kamber Z
Sent: Thursday, February 13, 2014 13:33
To: 'rt-users at lists.bestpractical.com'
Subject: URL double encoding from the custom field value

RT version 4.0.5

Custom field value gets URL double encoded for custom field that has link values to set up to Splunk ES incident review.
The '=' changes to %3D and the '&' becomes %26, from the custom field's value.  In the ticket display the value of the custom field displays '=' and '&' fine, but the link translates it to '%3D' and '%26'

Need help in preventing the double encoding.

Thank you,
Kamber Dalal

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