[rt-users] Getting bounced e-mails to come back to RT

Kevin Falcone falcone at bestpractical.com
Tue Feb 18 10:45:28 EST 2014

On Tue, Feb 18, 2014 at 03:15:46PM +0000, Tony Arnold wrote:
> My current config has $SetOutgoingMailFrom to 1, but bounced messages
> are returned to the user ID that the web server runs under, and not back
> to an RT managed address.
> The doc says setting the above to 1 causes bounced mail to be returned
> to the correspond address for the queue. On the config page for my main
> queue, this is shown blank with a comment underneath showing what it
> defaults to, but bounced mails are not coming back to that.
> Any ideas? What do I need to do to get bounced mail to be returned to RT?
> P.S., Using RT 3.8.14 with RTIR 2.6.1.

Your version of RT had a number of issues with the original
implementation of SetOutgoingMailFrom.

It relied on Queues having a CorrespondAddress set (it wouldn't fall
back to the global $CorrespondAddress set in your config).
This wasn't fixed until later in 4.0

It also would cause problems with sendmail(tm) and postfix when
sending real bounces (more explanation here).

I suggest you think about applying the second of these patches and for
setting the address, set up

so that it at least has the default set since the code should fall
back to that.

These configurations are considerably better in late 4.0 and 4.2.

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