[rt-users] rt-mailgate +getmail issue

Kevin Falcone falcone at bestpractical.com
Tue Feb 18 12:34:32 EST 2014

On Fri, Feb 14, 2014 at 09:14:08AM +0200, Yavor Marinov wrote:
>    Additional information won't hurt anyway. The only regexp which is configured in
>    RT_Siteconfig.pm is
>    Set($RTAddressRegexp , '^rt at domain.com$');
>    What should be Regexp in order to detect the [XXXX] anywhere in the Subject field

Not the relevant setting.

Your $rtname, $EmailSubjectTagRegex and any Queue level Subject tags
are relevant.

An outgoing Subject: line (taken from the history of the ticket) and
an incoming Subject that does not match and create a new ticket would
be needed to see what is going on.

The subjects cannot be changed, so putting [XXX] in defeats the
ability of anyone to debug.

You would also mention any plugins you have installed and enabled.

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