[rt-users] ticket searching problem

Kevin Falcone falcone at bestpractical.com
Tue Feb 25 11:27:19 EST 2014


On Tue, Feb 25, 2014 at 03:07:11AM -0800, niraj wrote:
>   I have four queue and I am not able to find the messages with queue name.
> with ticket ID no. and with ticket status like (open,resolved,new) able
> search the same.
> 
> with queue when search nothing display.
> 
> search example was also given and tried it the following 
> 
> *Start the search term with the name of a supported field followed by a
> colon, as in queue:"Example Queue"*

So, you're using the simple search?

> so I have type like  queue:dev      
> 
> Here dev is my queue.

After typing queue:dev and clicking search, on the page with no
results, click on Advanced and show us the query that is generated.

-kevin
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