[rt-users] RT email failing

[john boris]

Kevin,
I checked the mail log on my relay server  and here is the error

2014-02-25 12:01:58 -0500 badhosts11091:  [SYSERR(25)Inappropriate I/O
control operation]  Dying on sig13: pipe write w/no reader

Here is the output of deliver
/usr/mmdf/bin/deliver -w

[ Checking for Local delivery (local) mail ]
sorting the queue.

[ Checking for Mailing list processor (list) mail ]
sorting the queue.

[ Checking for SMTP Delivery (smtp) mail ]
sorting the queue.

[ Checking for Smart-host Routing for hosts (badhosts) mail ]
sorting the queue.
1 messages, 1 to be processed

Message 'msg.aa11088', from 'www-data at rt3.adphila.org'
Queued: 0 Days, 0 Hours
[ Accessing badhosts (Smart-host Routing for hosts)]
Channel: badhosts
jborissr at gmail.com via chat2.adphila.org:  trying...
        connecting to [172.31.250.60]... open.
<-(220 chat2.adphila.org ESMTP (23ca9e33fefa09d99f2e46c526eff526))
->(HELO jc.adphila.org)
<-(250 chat2.adphila.org Hello jc.adphila.org [172.31.5.100], pleased to
meet you)
->(MAIL FROM:<www-data at rt3.adphila.org>)
<-(250 Sender <www-data at rt3.adphila.org> OK)
->(RCPT TO:<jborissr at gmail.com>)
<-(250 Recipient <jborissr at gmail.com> OK)
address ok
->(DATA)
<-(354 Start mail input; end with <CRLF>.<CRLF>)
sending...:... ->(.)
<-(451 Internal error)
Problem address ending:  Internal error
not sent, queued for retry
End of processing for msg.aa11088

Message 'msg.aa11088', from 'www-data at rt3.adphila.org'
Queued: 0 Days, 0 Hours
jborissr at gmail.com via chat2.adphila.org:  dead host
End of processing for msg.aa11088

[ Checking for Nameserver Delay channel (delay) mail ]
sorting the queue.

[ Checking for Smart-host routing for users (badusers) mail ]
sorting the queue.
->(QUIT)
/usr/mmdf/bin/deliver:  normal end


The addresses in her (rt3.adphila.org) are internal.
Here is the postfix log on my rt machine

Feb 25 12:26:31 rt3 postfix/pickup[6599]: 0F24AA40D4: uid=33 from=<www-data>
Feb 25 12:26:31 rt3 postfix/cleanup[6628]: 0F24AA40D4: message-id=<
rt-4.2.2-1338-1393349190-718.34-7-0 at rt3.adphila.org>
Feb 25 12:26:31 rt3 postfix/qmgr[6600]: 0F24AA40D4: from=<
www-data at rt3.adphila.org>, size=2392, nrcpt=1 (queue active)
Feb 25 12:26:31 rt3 postfix/smtp[6631]: 0F24AA40D4: to=<jborissr at gmail.com>,
relay=jc.adphila.org[172.31.5.100]:25, delay=0.47,
delays=0.18/0.15/0.09/0.05, dsn=2.0.0, status=sent (250 Submitted & queued
(msg.aa11088))
Feb 25 12:26:31 rt3 postfix/qmgr[6600]: 0F24AA40D4: removed

It leaves but is not accepted on my relay or fails on my relay.

I have been searching for typos and haven't found any.


On Tue, Feb 25, 2014 at 11:29 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Tue, Feb 25, 2014 at 10:23:08AM -0500, john boris wrote:
> >    My rt instance relays its email through another server. Messages
> coming from RT are failing
> >    My relay server is not sending the mail and is giving me a 451 error.
> If I go to the command
> >    line and generate an email it sends this correctly.
> >    RT is version 4.2.2 on ubuntu 12.10 running postfix.
> >    It will handle the incoming mail correctly and create the ticket but
> when it sends it out
> >    there is this problem.
> >    ANy pointers on where to look for the misconfiguration.
>
> You would need to show a full error message (451 is insufficient, it
> means many things) and ideally you would show logs from your relay
> server about why you're being rejected.
>
> Most likely your RT server's hostname is internal and invalid and is
> leaking.
>
> -kevin
>
> --
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/training
>



-- 
John J. Boris, Sr.
Online Services
www.onlinesvc.com
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