[rt-users] closing out reminders on a ticket using a custom lifecycle

[Justin Killen]

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, February 25, 2014 1:01 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] closing out reminders on a ticket using a custom lifecycle

On Tue, Feb 25, 2014 at 11:18:21AM -0800, Justin Killen wrote:
>    I have a custom lifecycle set up for code related issues (coding, pending_deployment,
>    user_testing, etc).  I've got a reminder set (`check and close') on one of these tickets to
>    check back with the user and confirm a fix is functional before closing out the ticket, but
>    when I attempt to `check box to complete' the reminder, I get this error:
> 
>    Reminder 'check and close': You can't change status from 'open' to 'resolved'.
> 
>    Are the status' in the lifecycle tied to the reminders as well?  What do I need to change in
>    the lifecycle to allow this to work?

http://bestpractical.com/docs/rt/latest/RT_Config.html#reminder_on_open

and reminder_on_resolve

-kevin


Is there a way to not have it change status at all?

-Justin