[rt-users] closing out reminders on a ticket using a custom lifecycle

[Kevin Falcone]

On Tue, Feb 25, 2014 at 01:54:43PM -0800, Justin Killen wrote:
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
>>Sent: Tuesday, February 25, 2014 1:01 PM
>>To: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] closing out reminders on a ticket using a custom lifecycle
>>
>>On Tue, Feb 25, 2014 at 11:18:21AM -0800, Justin Killen wrote:
>>>    I have a custom lifecycle set up for code related issues (coding, pending_deployment,
>>>    user_testing, etc).  I've got a reminder set (`check and close') on one of these tickets to
>>>    check back with the user and confirm a fix is functional before closing out the ticket, but
>>>    when I attempt to `check box to complete' the reminder, I get this error:
>>> 
>>>    Reminder 'check and close': You can't change status from 'open' to 'resolved'.
>>> 
>>>    Are the status' in the lifecycle tied to the reminders as well?  What do I need to change in
>>>    the lifecycle to allow this to work?
>>
>>http://bestpractical.com/docs/rt/latest/RT_Config.html#reminder_on_open
>>
>>and reminder_on_resolve
> 
> Is there a way to not have it change status at all?

I'm struggling to see how that would work.  Reminders need to be in
one status when created and another when resolved.  Otherwise we could
never know whether or not to list the Reminder in the Reminders box,
since we make that decision based on the status.

-kevin
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