[rt-users] Problem with custom lifecycle

Simon Wilcox simonw at simonwilcox.co.uk
Wed Feb 26 17:50:23 EST 2014

I think I have found the culprit - there's a load of Global Scrips 
(probably hangovers from our original 3.x install, we're now on 4.2.2 
via 4.0.8) and one of those is "On Correspond Open Tickets" - I think 
this is possibly running and getting confused as there's no Open state 
in this lifecycle.

So new question - is there an easy way to migrate these 14 Global Scrips 
down to specific queues, or can I stop them running on a specific queue ?

On 26/02/2014 19:37, Simon Wilcox wrote:
> I'm setting up a new lifecycle to manage our change request process 
> and I'm seeing some odd behaviour which I'm sure is something obvious. 

More information about the rt-users mailing list