[rt-users] Problem with custom lifecycle

Torsten Brumm tbrumm at mac.com
Thu Feb 27 02:13:27 EST 2014

Try RT-Extension-QueueDeactivatedScrips. Search inside Github.

Von meinem iPhone gesendet

> Am 26.02.2014 um 23:50 schrieb Simon Wilcox <simonw at simonwilcox.co.uk>:
> I think I have found the culprit - there's a load of Global Scrips (probably hangovers from our original 3.x install, we're now on 4.2.2 via 4.0.8) and one of those is "On Correspond Open Tickets" - I think this is possibly running and getting confused as there's no Open state in this lifecycle.
> So new question - is there an easy way to migrate these 14 Global Scrips down to specific queues, or can I stop them running on a specific queue ?
>> On 26/02/2014 19:37, Simon Wilcox wrote:
>> I'm setting up a new lifecycle to manage our change request process and I'm seeing some odd behaviour which I'm sure is something obvious.
> -- 
> RT Training London, March 19-20 and Dallas May 20-21
> http://bestpractical.com/training

More information about the rt-users mailing list