[rt-users] Is this a bug? On subject change.

[Hajime Takase]

Hi,

When I change the 'subject' of ticket on correspondence,new ticket is
created or the message goes to the different ticket even there was no
authority to create or reply in that queue.

Example;

[support #100]aaaaa to bbbbbb  became new ticket 'bbbbbb' on support queue
[support #100]aaaaa to [support #50]aaaaa is added to the ticket on which
its id is 50
[support #100]aaaaa to [support #100]bbbbbb doesn't cause problem.

Does Request Tracker recognize consistency of ticket from it "ticket id" on
subject?Not header or something?
Can I not show the ticket id from the user,without digging to the source
code?

Hajime
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140228/6fc1456c/attachment.htm>