[rt-users] Rights for Linking Ticket

[Tim Wiley]

On 02/28/2014 12:32 PM, Ram wrote:
> Hey folks,
> Using RT 4.0.2.
> I have a queue most of our staff is authorized to view/view
> summaries/comment/reply/modify/... and another queue that most staff can
> create tickets in and , as requestors, can view their own tickets and
> add replies but they don't have more general capabilities.
>
> The situation has come up where I want to enable regular staff to link
> (RefersTo) tickets in the queue they normally work on to the queue that
> they are only ever requestors of. What is the appropriate Right to grant
> and where?
>
> This is what we have put another way:
> queue 1: all group 'staff' have full user and staff rights
> queue 2: all group 'staff' can can create tickets and modify their own
> ticket.
> I want folks in group 'staff' to be able to link a ticket in queue1 to a
> ticket in queue2.
>
> thanks
> ram

The best way to do this is to change $StrictLinkACL in RT_SiteConfig.pm

http://www.bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL

That way you don't have to grant the requestors ModifyTicket.