[rt-users] E-mails language
Nicolas Roosen
nicolas.roosen at gmail.com
Mon Jan 6 14:45:37 EST 2014
Hello,
On 06/01/2014 5:43 PM, Kevin Falcone wrote:
> On Sat, Jan 04, 2014 at 08:06:11PM +0100, Nicolas Roosen wrote:
>> I'd like to know what is the best method to send localized
>> e-mails based on the queue name?
>>
>> For example I have a queue named "FRTicket", and I would like
>> ALL correspondence written in French as soon as an e-mail is sent
>> to this queue, or if any action is made on tickets in this
>> queue.
>>
>> I suppose there is something around "templates". Should I write
>> my own template in French for the e-mail correspondence, or is
>> there anything faster?
>
> You can create Queue level versions of all the templates in your
> preferred language (so in FRTicket you have an Autoreply template
> written in french which overrides the global Autoreply).
>
Yes, that's what I ended up to do, I though it would take me ages but
I had to change only two templates so far (for the autoreply), and
it's quite practical.
> I'm not aware of a faster method for doing this, and Queue-level
> templates overriding global templates is quite standard.
>
> -kevin
>
Indeed.
Thanks for your answer.
Nicolas
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