[rt-users] Time zone troubles

Richard Bessey rbessey at wwchhs.org
Mon Jan 6 18:41:32 EST 2014


Yes, that would be correct, we are using Outlook 2010 and exchange.

Richard Bessey
Systems Support Technician
Walla Walla County Department of Human Services 
1520 Kelly Place Walla Walla, WA 99362
Phone:  509-524-2920 Ext. 2974

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, January 06, 2014 3:25 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Time zone troubles

On Thu, Jan 02, 2014 at 10:59:17PM +0000, Richard Bessey wrote:
>    Only one problem, if you look at the attachment the timestamp for the message in RT and the
>    timestamp for the e-mail is differn't.
>    I have my RT set for the America/Los_Angeles time zone, yet if you look at the attached screen
>    shot, you will see its using both UTC and PST times.

I assume you're using Outlook/Exchange?

The first date (Jan 02 13:27:21) is when RT received the ticket and recorded the transaction and is displayed in your preferred timezone.

The second date is the raw Date: header from your email as sent by your client.  We've noticed that recent outlooks have decided that mail should be sent with a date header in UTC.  RT merely shows the
Date: header verbatim.

I've just pushed RT::Extension::LocalDateHeader to CPAN which should be available on your local mirror soon and offers one possible solution to this problem.

The docs should eventually be available to read here https://metacpan.org/release/RT-Extension-LocalDateHeader
Or you can review them on github


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