[rt-users] Time zone troubles

Kevin Falcone falcone at bestpractical.com
Mon Jan 6 18:25:02 EST 2014

On Thu, Jan 02, 2014 at 10:59:17PM +0000, Richard Bessey wrote:
>    Only one problem, if you look at the attachment the timestamp for the message in RT and the
>    timestamp for the e-mail is differn't.
>    I have my RT set for the America/Los_Angeles time zone, yet if you look at the attached screen
>    shot, you will see its using both UTC and PST times.

I assume you're using Outlook/Exchange?

The first date (Jan 02 13:27:21) is when RT received the ticket and
recorded the transaction and is displayed in your preferred timezone.

The second date is the raw Date: header from your email as sent by
your client.  We've noticed that recent outlooks have decided that
mail should be sent with a date header in UTC.  RT merely shows the
Date: header verbatim.

I've just pushed RT::Extension::LocalDateHeader to CPAN which should
be available on your local mirror soon and offers one possible
solution to this problem.

The docs should eventually be available to read here
Or you can review them on github

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