[rt-users] Time zone troubles

[Kevin Falcone]

On Thu, Jan 02, 2014 at 10:59:17PM +0000, Richard Bessey wrote:
>    Only one problem, if you look at the attachment the timestamp for the message in RT and the
>    timestamp for the e-mail is differn't.
> 
>    I have my RT set for the America/Los_Angeles time zone, yet if you look at the attached screen
>    shot, you will see its using both UTC and PST times.
> 

I assume you're using Outlook/Exchange?

The first date (Jan 02 13:27:21) is when RT received the ticket and
recorded the transaction and is displayed in your preferred timezone.

The second date is the raw Date: header from your email as sent by
your client.  We've noticed that recent outlooks have decided that
mail should be sent with a date header in UTC.  RT merely shows the
Date: header verbatim.

I've just pushed RT::Extension::LocalDateHeader to CPAN which should
be available on your local mirror soon and offers one possible
solution to this problem.

The docs should eventually be available to read here
https://metacpan.org/release/RT-Extension-LocalDateHeader
Or you can review them on github
https://github.com/bestpractical/rt-extension-localdateheader/blob/master/README

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140106/106750ac/attachment.sig>