[rt-users] Change Subject When Resolving

[Tim Wiley]

On 01/09/2014 01:10 PM, Nathan Baker wrote:
> Hello Everyone,
>
> We recently noticed that if you change the subject of a ticket while you
> are resolving it, the change does not take effect.  I've noticed this
> for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
> yet.  Can anyone confirm if this is a bug or if it's something
> mis-configured?
>
> Thanks,
> Nate

As far as I understand it, changing the subject line when resolving, 
commenting & replying will only set it for that transaction.  To change 
it permanently you'll want to change it via the ticket details.